Who this is for
Title companies, escrow officers, lenders and signing services placing assignments, and borrowers or sellers who have been asked to arrange their own notary. Assignments come in directly and through Snapdocs and SigningOrder.
Service
Loan Signing Services
Notary Signing Agent appointments for purchase, refinance, seller-side, HELOC and reverse-mortgage packages. Waypoint prints the package, follows the closing instructions, and handles scanbacks and drop when they are part of the assignment.
Scheduling considerations
Closings are date-driven, so these are booked around the funding or closing date rather than around convenience. A package needs enough lead time to be printed and reviewed before travel, which is why a late-arriving document set affects the appointment time rather than being absorbed into it. Tell us the signing location, the signer count, and whether print, scanback or drop are part of the assignment — those determine how long the appointment takes and what has to happen afterwards.
Pricing explanation
Loan signings are quoted on the work in the assignment rather than on a single rate: the package size, whether printing is required and at what volume, whether scanbacks and drop are included, the signer count, the appointment duration, and the travel involved. Statutory notarial act fees remain separate and are set by Ohio law, which caps an in-person notarial act at five dollars (ORC 147.08). You receive the applicable fees to review before the assignment is accepted — and ORC 147.08 requires a travel fee to be agreed before the notarial act in any case.
What Waypoint does
- Coordinate the appointment timing and the signing location with the signers and the ordering party.
- Follow the closing instructions as provided, including the return and shipping requirements.
- Print the closing package on a dual-tray printer, letter and legal size in the same package, when documents are provided electronically.
- Track scanback, drop and closeout expectations when they form part of the assignment.
- Point out where to sign and initial, and confirm the package was executed properly before it leaves.
- Flag a problem at the table immediately — a missing document, a name mismatch, an unexpected signer — rather than completing the package and letting it fail in review.
What Waypoint does not do
- Explain loan terms, interest rates, fees or closing figures, or give financial or legal advice. Those questions go to the lender or title team.
- Change, re-order or omit anything in the closing instructions.
- Accept an assignment that cannot be completed within realistic print, travel and appointment time. A closing accepted and missed is worse than one declined.
- Notarize for a signer who is not present, not identified, or not signing willingly — a funding deadline does not change that.
What to prepare
- Current, acceptable identification for every signer, with the name supporting what is being signed. A name mismatch is best resolved with the title company before the appointment.
- Every signer available for the whole appointment. A package that needs two borrowers cannot be half-signed.
- A table with room for a full package, and enough uninterrupted time — a purchase package is not a five-minute signature.
- Any instructions the title company or lender has already sent you, to hand at the appointment.
- For the ordering party: the package delivered with enough lead time to print and review before travel.
Package types
What the appointment looks like by package
Purchase
Buyer-side closing package, typically the most document-heavy, often coordinated around a specific closing or funding date and other parties.
Refinance
Existing-homeowner package, generally the most standardized and shortest of the group -- usually one signer or a couple.
Seller-side
A distinct, smaller document set (deed, settlement statement) signed by the seller, not the borrower.
HELOC, second-lien, or loan modification
When paired with a primary mortgage, effectively two document sets to notarize and track in one appointment -- more paperwork and time than a standard refinance.
Reverse mortgage
The longest, most deliberate-pace package -- a larger act count and signers who are typically older adults, so pacing and patience matter.
Hybrid closing
Routine, non-notarized pages are signed electronically in advance; only the notary-required pages are executed live, in person or through a commissioned remote online notarization platform.
Credentials & equipment
- Background-screened notaries, consistent with the industry-standard screening most title companies and signing services require before assigning a loan signing.
- Dual-tray laser printer capable of letter- and legal-size output in the same package.
- Scanback capability for closing packages that must be returned electronically before the physical originals ship.
- $1,000,000 errors and omissions insurance, company-wide.
Our team reviews every request
A real Waypoint team member checks the details before quoting timing or price.
Clear total before you commit
Notarial act fees and the Travel Fee are explained together before the appointment is reserved.
Mobile appointments where people actually are
Homes, hospitals, offices, care facilities, and closing locations are supported when the request fits.
No legal advice or document drafting
Waypoint can handle notarial service logistics, but cannot tell you which document or certificate to use.
Pricing
Simple quote language, no misleading universal price
Statutory Notarial Fees
Fees tied to notarial acts are separate and explained as part of your quote.
Travel Fee
Travel, timing, location, and reserved appointment needs may affect this fee.
Total
You receive the total before committing to the appointment.
FAQs
Loan signing questions
Can you explain my loan documents?
Waypoint can identify general document names and signing locations, but questions about loan terms go to your lender or title team.
Can you handle scanbacks?
When scanbacks are required, include that in the request so timing and price can be quoted accurately.
What is the difference between a notary and a Notary Signing Agent?
A Notary Signing Agent (NSA) is a notary with additional training, background screening, and loan-package experience layered on top of the base notary commission -- not a separate license. Waypoint's loan-signing appointments are handled as NSA work.
Do you work with Snapdocs or SigningOrder?
Waypoint accepts assignments through both platforms in addition to direct title-company and lender requests.
Can you print my closing package, or do I need to send my own printer and paper?
Waypoint prints on a dual-tray laser printer capable of letter and legal size in the same package when the closing package is provided electronically.
What happens if I need to reschedule a closing at the last minute?
Contact Waypoint as soon as a change is known. Closings are date-driven, so rescheduling is reviewed against real availability rather than promised automatically.
Will you explain what I am signing?
Waypoint can point out where to sign and initial and confirm a document was properly executed, but cannot explain loan terms or give legal or financial advice -- that stays with your lender, title company, or attorney.
What happens if a signer’s ID does not match the loan documents?
The signing usually cannot be completed, and it is better to find that out before the appointment than at the table. Names on identification need to support the name being signed, and a maiden name, a missing middle initial or a nickname on the documents can stop a closing. Check the name on each signer’s identification against the documents when you receive them, and raise any mismatch with the title company before the appointment rather than hoping it passes.
What if the package is not ready when the appointment time arrives?
Then there is nothing to sign, and the appointment has to move. Loan signings are the one service where documents arrive from a third party rather than from you, so a late package is common and outside everyone’s control. Waypoint needs enough time to print, review and travel — a package that lands minutes before the appointment usually cannot be printed and signed on schedule. Tell us as soon as a delay is known and we will re-quote the timing honestly rather than promise to absorb it.
Related service areas
Tell Waypoint what you need
The request flow asks for the practical details needed to confirm fit, quote, and timing.